Terms & Conditions

Last Updated: January 1, 2026

Welcome to Shenzhen Hanyuan Water Filtration Co., Ltd. Please carefully read the following terms and conditions before using our products and services.

Payment Methods

We accept the following payment methods: • Bank Wire Transfer (T/T) • Letter of Credit (L/C) • PayPal • Other negotiable payment methods Payment terms will be specified at order confirmation.

Customs Clearance and Duties

Important: Buyer assumes all customs clearance responsibilities and costs. • Customs duties, taxes, and import fees are buyer's responsibility • Customs clearance procedures to be handled by buyer • We will provide necessary customs documentation • Buyer should understand destination country import regulations

Delivery Terms

We offer the following delivery methods: • FOB (Free On Board) • CIF (Cost, Insurance & Freight) • EXW (Ex Works) • Other negotiable trade terms Delivery time depends on product availability and shipping method.

Order Cancellation and Modification

Order cancellation policy: • Free cancellation before production starts • Cancellation fees may apply after production begins • Order modifications require mutual confirmation • Custom product orders cannot be cancelled

Refunds and Warranties

Our product warranties: • Products meet specifications • Quality warranty for 12 months after delivery • Refund or replacement for non-human caused damage • Refunds processed within 14 days of receiving return

Limitation of Liability

Limitation of liability terms: • We are not responsible for indirect losses • Liability capped at order amount • Force majeure events exempt liability • Please purchase appropriate shipping insurance